Sign in for The experiences

Terms & Conditions

Buyer – Terms and Conditions Buying Online.

Welcome to website. Our Motto is “Save Time and Money”.

By registering, accessing and using our services on, you are agreeing to be bound by the “Terms and Conditions” with immediate effect. The website policies may be changed/updated as per requirements and standards. Hence customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. All Modifications will be effective on the day they are posted.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Country of United Arab Emirates.

Privacy Policy

Our privacy policy includes information on how we process your data, your rights of access to that data and our associated compliance with you.

Important Definitions:

(i) "Company" means BLUE RHINE ESTORE DWC LLC including

(ii) "Buyer" means the person or entity who buys or agrees to buy the Goods from the Company.

(iii) "Goods" "Purchase(s)" means the item(s), article(s), or service(s) the Company is to supply in accordance with the conditions of sale.

(iv) “Customer”, "Business" or "Trader" means an individual or organization, who is acting - including through any other person acting in their name or on their behalf - for purposes relating to their trade, business, craft or profession in relation to contracts for goods and services.

(v) “3P” meaning Third Party Seller Products. Blue Rhine Estore allows third party sellers to list and sell their products through platform.

Information given to us: We receive data such as your Name, Company name, Mobile number, Telephone number, Email and password provided during your registration. You may choose to not to provide certain information, on that case you will not be able to access the entire online store’s advantage. Data’s that are stored in our website is to help you with pleasant shopping experience through our online store including shipping and delivery. The information that we collect through our website will help us to identify you and to contact you as and when required.

Email Communication: When you register with us on we receive information about your registration and your account is subjected to activation. Account activation usually takes about 10 – 15 mins, as we will have to verify and activate in our system.

Information from other sources: As online registration is open for everyone, anyone from your company can register with us and purchase online on your company name, were is not liable for such activities. Also providing, your login access to your employee’s is solely your responsibility, Blue Rhine EStore will not provide your account information without a request sent from registered Email ID.

Information you can access: Our customers will be able to access up-to-date information, including weekly deals and new product announcement of our store. Also, the recent purchase history, personal/company information including your name, address, email. For all as per terms customers, credit limit information is displayed while you make the purchase. For Credit/Debit Card Customers, the card details will NOT be stored, sold, shared, rented or leased to any third parties

Product enquiries can be sent, by choosing “Enquiry” option, or you may send an email to [email protected] or call us at Tel: +971-4-8049-888.

Does share the information it receives?

Every information that we receive as part of our online store is an important part of our business and your data will be strictly controlled with appropriate security. Products that are purchased from 3P sellers goes through Blue Rhine EStore channel and no information is shared with any 3P seller.

Safe Shopping Guarantee

We have used every effort to ensure that shopping on the Internet with is safe and secured. Our secured server software encrypts your personal payment information sent over the Internet. Payments are processed using latest encryption methods. We are fully compliant with the PCI Data Security Standard (PCI-DSS) and our systems are externally monitored to ensure data is secure.

In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organizations or individuals.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. owns the copyright for all materials, product descriptions, images on this site.


All orders placed for goods and services from us (whether face-to-face, by telephone, email, or via our website or by such other means as we may permit) are based on these Terms and Conditions and are subject to acceptance by us.

1. Price Information

Our online store follows a dynamic pricing structure, hence the pricing for products may vary from time to time. The customer must visit the website to know the latest pricing of all the products. The prices displayed online are only applicable to purchases made via website. Special Offers and promotions advertised in the press or any other media may be excluded unless specifically advertised as available online. All prices displayed online are correct and the customer can purchase for the same price and no hidden charges are applicable. All online prices are inclusive of VAT and it will be added to the final total due. If you hold a VAT exemption certificate, or for areas where VAT does not apply, please contact us directly by emailing at [email protected] or by phone on

Tel: +971-4-8049-888.

We reserve the right to correct the price where an error has occurred, howsoever caused, resulting in an incorrect price being given by us or displayed online. In these circumstances, you will not be bound to continue with your purchase. Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund, if payment has already been processed.

2. Product Purchase

To order through our online store, please follow the below steps:

Step 1: Please select the “Register” option on the top right-hand side corner of our website. Registered customers please “sign in” to your account.

Step 2: You will be directed to Create an Account page, were you will have to enter all mandatory information to register with us. Registered customers will be re-directed to home page.

Step 3: Account Activation. Please wait until you receive further information from us.

Step 4: Choose the product that you wish to order through our website. Enter the right “quantity” in the text box available next to Add to cart option and add the same to your cart. If any product is out of stock, please feel free to send us an enquiry, using “Enquiry” option or use the “Chat” option available at the bottom corner of the page and we will get back to you on the details of when the product will be next available or with an alternate option immediately.

Step 5: Incase, if you are unable to find any product from our catalog, or should you have a question, please feel free to chat with us, we will respond to you instantly.

Step 6: After making product selection, please use “Go To Cart” link, were you will be able to review and amend your order before proceeding to checkout.

Step 7: You will be prompted with details of shipping address, please enter the address were the delivery is required. You also have option of saving multiple addresses. Click on “Continue”.

Step 8: Once you choose “Place Order” the page will take you through a third-party payment authorization interface to process your chosen payment method.

Step 9: Once we receive the payment, the order will be generated and a page with your order details and order ID will be displayed.

Minimum order value to place order through our online store is be 300 AED/-. If the order is lesser than that, then 50 AED/- of delivery charge is applicable.

If you need to amend your order after it has been generated, please contact us either by email [email protected] from your registered email ID or telephone at Tel: +971-4-8049-888. (Sat-Thu 9.00am-6.00pm). We will confirm with a receipt of your order by sending an email to you.

All orders placed on are subject to stock availability and to the validation checks described in section 4. Our website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, BLUE RHINE ESTORE DWC LLC reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. All orders placed and confirmed online shall be treated as the signed legal Purchase Order.

In addition, in the interests of preventing fraud may validate the names, addresses and other information supplied during the registration, against our registered records. We may need to contact you by telephone or email to further verify details before we are able to confirm your registration, or we may be unable to accept your order. We will not be liable for any delay or non-delivery whilst such checks are carried out.

3. Product Description

(i) The description provided to the Goods in any quotation or contract is given by way of identification thereof only and the descriptions and illustrations contained in the Company’s catalogues, price lists and advertising material are intended merely to present a general idea of the Goods.

(ii) Dimensions quoted are nominal sizes only and subject to industry standard tolerances.

3a. Third Party Products

Blue Rhine Estore allows third party sellers to list and sell their products at In each such case this is indicated on the respective product detail page, while Blue Rhine Estore helps facilitate transactions that are carried out on the Blue Rhine Estore marketplace.

Products that are listed in Blue Rhine Estore in 3P Products Category are from Manufactures/Distributors. As part of Blue Rhine Estore services, we offer a wide range of products through Third party seller category and we will recommend products that may interest you through our digital marketing platform. Customers are requested to read every detail such as Ingredients (If any), application and warning before making a purchase.

3b. Tolerances and Color

(i) Industry Standard Tolerances

All, our materials are sold as raw materials. Manufacturing tolerances are expected, and in situation where this information is required prior to your purchase, it is assumed to be buyer’s responsibility.

If you require specific tolerances - please contact the sales office to discuss your requirements.

(ii) Color Reproduction

Reproduction of color online is as accurate as photographic and electronic processes will allow.

Also, the products which are manufactured in each batch carry a slight color variation, due to chemical composition of the products.

4. Availability

All goods are subject to availability. We endeavor to hold sufficient stock to meet all orders and purchases based on historical forecasting, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. Were goods being out of stock and you choose not to proceed with all or part of your order due to a change of lead time, we will refund you the price paid for such goods as soon as possible.


5a. Payment

We accept payment using most major credit cards and debit cards. Payment will be debited from your account before the dispatch of your purchase. Products will only be released once payment has been received by us in full.

All credit and debit card payments charges are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

5b. Payment (Pre-Authorized Account Customers)

(i) Unless otherwise stated, payment is strictly net cash/cheque to be paid as per the agreed terms from the date of invoice. Failure to make, due payment in respect of deliveries and instalments under this or any other contract between the Buyer and BLUE RHINE ESTORE DWC LLC shall be entitled to delay, suspend or cancel deliveries in whole or part at its option without notice or liability.

(ii) The company reserves the right to refuse, limit or withdraw credit facilities without notice, explanation or liability.

5c. Payment for Third Party Products

Payments for third party products should be paid through credit/debit card while purchasing online or through COD. Credit facility is not applicable.

6. Liability

All information supplied by or on behalf of in relation to the products displayed on this site, on the nature of data, recommendations or otherwise, is supported by manufacturer’s research and believed reliable. Our online store does not hold any liability, whatsoever in respect to application, processing and use made or for any infringement of the rights owned or controlled by a third party in intellectual, industrial based on the product information or any consequences thereof. The buyer is liable for any product purchased, for better clarity he/she should verify the quality, usage and processing methods of an item based on the information provided in the data sheet by the manufacturer before placing an order.

Details of manufacturer’s guarantee or warranty certificates are available on request. If you would like to receive a copy of a warranty or guarantee for a product prior to purchase, please email to: [email protected]

7. Delivery

7a. Delivery of Goods

Within UAE

We can provide free and quick delivery to addresses closer to our distribution warehouses; however, for deliveries to locations beyond 15km, there may be slightly longer delivery lead time. We will advise any such delays to your order, once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase and will be asked to confirm that you wish to proceed.

Your order will be delivered either by our own vehicles or by a delivery partner. A signature is required for all deliveries.

If your order contains more than one product the individual products may, on occasion, be sent in multiple dispatches, depending on your special priority or based on the stock availability at our warehouses.

A delivery charge of AED 50.00 shall be applied to all those order with overall value less than AED 300.00 (exclusive of VAT).

Outside the UAE – International Shipping.

The prices displayed are based on Ex Works terms.

Once your order is received, we will get in touch with you by email for the freight arrangements and provide the lowest freight option by air or sea to your destination.

Dispatch of the shipment would be done once payment is received for the goods and the freight. Only credit card and TT payment in advance is available payment method for international customers.

Stock is subject to sale, and payment confirmation is required to secure your order.

7b. Delivery Times

Delivery times are calculated in working days or working weeks. Our warehouse and customer service hours are Saturday to Thursday 9am - 6pm UAE time zone.

From the receipt of your order we shall endeavor to deliver your chosen items to you within 3-4 hours providing the Goods are in stock, unless a longer delivery time is shown on the product information page or specified on our written quotation.

Deliveries to locations more than 15km from our distribution warehouses will take longer.

Delivery is deemed to have taken place once a signature has been received, accepting the delivery.


We do everything we can, to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if we become aware of an unexpected delay.

Please note that in all cases any delivery times quoted are estimates only and and/or BRGT shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed or late delivery howsoever caused.

8. Returns, Cancellation & Refund:

We do not accept returns, unless the goods are identified as damaged on receipt of delivery.

All customers can cancel their orders any time up to 15 calendar days from the day on which you receive the goods, by approving the return through a “purchase return” document. We will process your refund within 7-10 days of receipt of the returned Goods.

Any products that have been mentioned under clearance price, discontinued or made obsolete will not be considered for return.

To notify us that you wish to cancel/return, please email us at [email protected] with the details of your invoice. Refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment or the customer may keep the cash on Account pertaining to their next purchase.

8a. Warranty Claim, Returns and Refund for Third Party Products:

We focus on sourcing high grade quality products. If incase there arises any situation of a damaged goods/items/products the warranty or guarantee claims should carried out through Blue Rhine Estore. The material will be thoroughly checked by us before accepting the product. The claims are accepted only when it is found to be a manufacturing defect.

Note: You must take reasonable care of the Goods whilst in your possession and they must be returned to us before we can issue your refund. Any damage noticed during this process; the refund/order cancellation will not be initiated.

9. Faulty, Damaged or Incorrectly Supplied Goods

If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product or provide you with a refund.

Please return the goods to us by one of the following methods:

(i) By hired delivery service: You are advised to intimate us by email or telephone. When returning items this way, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to not to refund any amounts attributable for such loss or damage.

(ii) Goods Collection by us: We can arrange collection from you free of charge only from the place where delivery was originally made. In all cases, our delivery-note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it, or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product as per the stock availability or refund your money within 7-10 days.

10. Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

11. Force Majeure

The Company shall be excused from liability to the Buyer, if performance of the contract is prevented or hindered by any cause whatsoever beyond the Company’s control and in particular without prejudice to the generality of the foregoing Act of God, War, Government Controls, restrictions or prohibitions or any other act of omission whether local or national, fire, flood, sabotage, accident, strike or lock-out and shall not be liable for any loss or damage resulting from any circumstances.

12. Copyright, Legal Interpretation and Severance

All contents and information on this site including without limitation text, graphic and images, is the property of or the property of their respective owners and is protected by the copyright laws of United Arab Emirates. All trademarks that appear on this site are the property of their respective owners.

12a. Copyright and Database Rights for Third Party Products:

All contents that is displayed in each detail page such as text, graphics, images and videos are a property of Blue Rhine Estore and its suppliers and is protected as per legal author’s law and rights. You may not extract and/or re-utilize parts of the content without our express written consent.

12b. Legal Interpretation

The contract is governed by the law of Country of United Arab Emirates. The courts shall determine any dispute arising out of or in connection with this contract.

12c. Severance

In the event of any part of these conditions being ineffective for any reason, the remainder thereof shall constitute the conditions binding upon the parties.

13. After-sales Support

For any after sales support you can contact us by writing an email on [email protected] or by telephoning us on +971-4-8049-888.

13a. Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at [email protected], telephone us on +971-4-8049-888., or alternatively use the “chat” option on the bottom of the page and we will do everything we can to help you.