1. Delivery of Goods

   1. Within the UAE

      • We can provide free and quick delivery to addresses closer to our distribution warehouses; however, for deliveries to locations beyond 15km, there may be a slightly longer delivery lead time. We will advise any such delays to your order once we have received it for processing. In these circumstances, you will not be bound to continue your purchase and will be asked to confirm that you wish to proceed.
      • Your order will be delivered either by our own vehicles or by a delivery partner. A signature is required for all deliveries.
      • If your order contains more than one product the individual products may, on occasion, be sent in multiple dispatches, depending on your special priority or based on the stock availability at our warehouses.
      • A delivery charge is applied to orders below AED 300.00 (exclusive of VAT), which is calculated based on the final delivery location.
      • For remote areas outside the main towns in the GCC, the delivery charge may be higher than for standard locations.
      • Customers in remote locations requiring expedited delivery can opt for courier services at their own expense.

   2. Outside the UAE – International Shipping

      • The prices displayed are based on Ex Works terms (the seller is only required to deliver goods at a predetermined location, and the buyer bears responsibility for shipping costs).
      • Once your order is received, we will get in touch with you by email for the freight arrangements and provide the lowest freight option by air or sea to your destination.
      • Dispatch of the shipment would be done once payment is received for the goods and the freight. Only credit card and TT payment in advance are available payment methods for international customers.
      • Stock is subject to sale, and payment confirmation is required to secure your order.
      • Shipping charges will be added based on the billing/shipping location.

2. Delivery Time

   • Delivery time is calculated in working days or working weeks. Our warehouse and customer service operate Monday to Saturday from 9 am to 6 pm UAE time.
   • However, we offer 365-day delivery, including weekends and holidays, subject to customer availability at the delivery address.
   • Please note that delivery times may vary due to various external factors beyond our control, especially for remote locations.
   • From the receipt of your order, we will make every effort to deliver your chosen items within 3-4 hours, as long as the goods are in stock unless a longer delivery time is specified on the product information page or written quotation.
   • Deliveries to areas more than 15 km from our distribution warehouses may take longer, potentially extending to a few extra days in some cases.
   • A delivery is considered complete once we receive a signature confirming acceptance of the delivery.

Important

Please note that we only deliver goods to ground level and do not carry up or down staircases for basement or upper-floor deliveries. Hence, ensure you have adequate facilities and/or manpower in such scenarios. When placing an order, you must also confirm the availability of proper unloading facilities and the presence of a recipient at the delivery location.

We do everything we can to meet the delivery time specified in this section. However, occasionally, delivery time may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if we become aware of an unexpected delay.

Please note that in all cases any delivery time quoted is an estimate only and www.bluerhine.store and/or BRGT shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed or late delivery howsoever caused.