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Terms & Conditions of Sale

Terms & Conditions of Sale (including, where applicable, additional Terms of Use & Buying Online) is an e-commerce platform name of Blue Rhine General Trading LLC (hereafter referred to as BRGT)

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

The shipment/services will NOT be provided to any of the OFAC (sanctioned) countries in accordance with the law of UAE.

The website policies may be changed/updated as per requirements and standards. Hence customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We are Blue Rhine General Trading LLC.

Our Company Trade License is: 241743

Our TRN number is 100388887000003

Our registered office and trading address PO 27402, Plot 597634, Dubai Investment Park-2, Dubai, United Arab Emirates

Our contact telephone number is +971 4 8049800

Our contact email id is

Privacy Policy

Our privacy policy includes information on how we process your data, your rights of access to that data and our associated compliance with you.

Important Definitions

(i) "Company" means Blue Rhine General Trading LLC including

(ii) "Buyer" means the person or entity who buys or agrees to buy the Goods from the Company

(iii) "Goods" "Purchase(s)" means the item(s), article(s), or service(s) the Company is to supply in accordance with the conditions of sale

(iv) “Customer”, "Business" or "Trader" means an individual or organization, who is acting - including through any other person acting in their name or on their behalf - for purposes relating to their trade, business, craft or profession in relation to contracts for goods and services.

All orders placed for goods and services from us (whether face-to-face, by telephone, facsimile, post, email, or via our website or by such other means as we may permit) are based on these Terms and Conditions and are subject to acceptance by us.

The card details will NOT be stored, sold, shared, rented or leased to any third parties

1. Price Information

The Pricing of the Tickets may vary from Event to Event. The customer must visit the website when required for latest pricing.

The prices displayed online are only applicable to purchases made via the website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. Prices displayed online or otherwise quoted exclude VAT. VAT will be chargeable on all purchases and will be added to the final total due. If you hold a VAT exemption certificate, or for areas where VAT does not apply, please contact us directly by emailing at or by phone on +971 4 8049888. We reserve the right to correct the price where an error has occurred, howsoever caused, resulting in an incorrect price being given by us or displayed online. In these circumstances, you will not be bound to continue with your purchase. Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

2. Ordering Goods

i) Online: Our online store can accept orders originating from and for delivery to UAE addresses only. For deliveries outside the UAE, please contact us by phone on 00971 4 8049888 to process your order. To order goods from our online store simply select the required options on the required product information page and click the "Add to Cart" button. After making your selections use the "Go To Cart" link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your shipping address. You will be given the opportunity to select a different delivery address during the checkout process. Clicking "Place Order" will take you to a third-party payment authorisation interface to process your chosen payment method. On confirmation this will generate and transmit your order and display a page confirming the details of your order with an Order Id for your records. If you need to amend your order after it has been generated, please contact us either by email ( or telephone (00971 4 8049888, Sat-Thu 9.00am-6.00pm). or BRGT will confirm receipt of your order by sending an email to you using the email address you supplied when registering with us. All orders placed on are subject to stock availability and to the validation checks described in section 4 below. Also, please refer to section above regarding incorrect prices. Our website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, and/or BRGT reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by and/or BRGT in our database and these details can be made available on request. All orders placed and confirmed online shall be treated as the signed legal Purchase Order. No contract will exist between you and and/or BRGT for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you accordingly.

3. Description

(i) The description given to the Goods in any quotation or contract is given by way of identification thereof only and the descriptions and illustrations contained in the Company’s catalogues, price lists and advertising material are intended merely to present a general idea of the Goods unless explicitly stated otherwise.

(ii) Because of conditions existing in the manufacture of some Goods the right is reserved to despatch and invoice 10% more or less than the quantity specified.

(iii) Dimensions quoted are nominal sizes only and subject to industry standard tolerances. See Section 13a below for more information on tolerances.

4. Availability

All goods are subject to availability. We endeavor to hold sufficient stock to meet all orders and purchases based on historical forecasting, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. Where goods are out of stock and you choose not to proceed with all or part of your order due to a change of lead time, we will refund you the price paid for such goods as soon as possible.

5. Payment

5a. Payment

We accept payment using most major credit cards and debit cards. Payment will be debited to your account before the despatch of your purchase. Goods will only be released once payment has been received by us in full.

5b. Payment (Pre-Authorised Account Customers)

(i) Unless otherwise stated, payment is strictly net cash/cheque to be paid as per the agreed terms from the date of invoice. Failure to make due payment in respect of deliveries and instalments under this or any other contract between the Buyer and the Company shall entitle the Company to delay, suspend or cancel deliveries in whole or part at its option without notice or liability

(ii) The company reserves the right to refuse, limit or withdraw credit facilities without notice, explanation or liability.

6. Validation Checks

All credit and debit card payments charges are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraud and/or BRGT may validate the names, addresses and other information supplied during the registration, against our registered records and/or through third party companies. We may need to contact you by telephone or email to further verify details before we are able to confirm your registration, or we may be unable to accept your order. We will not be liable for any delay or non-delivery whilst such checks are carried out.

7. Liability

i) All information supplied by or on behalf of and/or BRGT in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is supported by manufacturer’s research and believed reliable. and/or BRGT assumes no liability whatsoever in respect of application, processing or use made of the aforementioned information or products, or any consequence thereof. The Buyer undertakes all liability in respect of the application, processing or use of the aforementioned information or product, whose quality and other properties he shall verify, or any consequence thereof. No liability shall attach to and/or BRGT for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of the aforementioned information or products by the Buyer.

(ii) Except as otherwise expressly mentioned in these conditions, the Company shall have no liability of any kind to the Buyer in respect of any loss or damage (whether direct, indirect or consequential) suffered by the Buyer, whether in contract or negligence or otherwise howsoever, whether for loss or damage to property or for death or bodily injury or otherwise howsoever in respect of Goods supplied or work done by the Company. The Buyer shall indemnify the Company against any claim made against the Company by a third party arising out of any Goods supplied to or work done for the Buyer.

(iii) No forbearance or indulgence by the Company shown or granted to a Buyer, whether in respect of these Conditions or otherwise shall in any way affect or prejudice the rights of the Company against the Buyer or be taken as a waiver of any of these Conditions.

8. Delivery

8a. Delivery of Goods

We can deliver to addresses within the UAE although for deliveries to remote or rural addresses, there may be slightly longer delivery lead time. We will advise any such delays to your order, once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase and will be asked to confirm that you wish to proceed.

Your order will be delivered either by our own transport or by any other delivery partners that has been associated to us. A signature is required for all deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches, depending on your special priority on such individual products or based on the stock availability at our warehouses.

A delivery charge of AED 50.00 shall be applied to all those order with overall value less than AED 300.00 (exclusive of VAT).

Quotations for arranging/making international deliveries can be provided on email request to

8b. Delivery Times

Delivery times are calculated in working days or working weeks - i.e. Saturday to Thursday.

From the receipt of your order we shall endeavour to deliver your chosen items to you within 3-4 hours providing the Goods are in stock, unless a longer delivery time is shown on the product information page or specified on our written quotation.

Deliveries to rural or remote locations may take slightly longer.

Delivery is deemed to have taken place once a signature has been received accepting such delivery.


We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if you if we become aware of an unexpected delay.

Please note that in all cases any delivery times quoted are estimates only and www.bluerhine.storeand/or BRGT shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed or t of failed or late delivery howsoever caused.

9. After-sales Support, Warranty and Guarantees

Where applicable, details of manufacturer’s guarantee or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email, or by telephoning us on 00971 4 8049888.

If you would like to receive a copy of a warranty or guarantee for a product prior to purchase, please email to:

10. Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at, telephone us on 00971 4 8049888 and we will do everything we can to help you.

11. Business Transactions: Unwanted Goods, Rejection and Cancellation

(i) Returns & Refunds. We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery. Refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment.

(ii) Rejection & Cancellation. The Company reserves the right to charge a cancellation fee upto 50% of the total order value; or, the total value of work in progress relating to that order; whichever is greater, on any order which has been accepted by us and subsequently cancelled by you.


We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery, except those transactions covered by your right to cancel under UAE law, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund, if any, will be to the value of the delivery charge originally paid. We will process your refund within 30 days of receipt of the returned Goods. You must take reasonable care of the Goods whilst in your possession and they must be returned to us before we can issue your refund. To notify us that you wish to cancel/return, please email us at with the details of your invoice.

Please note that unless the Goods are faulty you will need to arrange and pay for transportation of returned Goods yourself. Alternatively, we can arrange collection on your behalf and deduct this amount from the refund due. Please note that the cost of us arranging collection will be confirmed with you before proceeding and may be higher than the original carriage charge paid.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. onal specifications. If you require further clarification, please contact us before you place your order.

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.

Nothing in these terms affects your statutory rights.

12. Faulty, Damaged or Incorrectly Supplied Goods

If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product, arrange for a repair or give you a refund of the purchase price. In any incorrectly supplied case, goods should be in complete, unused and good condition. Simply return it to us by one of the following methods:

i) By hired delivery service. You are advised to intimate us by email or telephone, when returning items this way. Reasonable carriage charges shall be reimbursed.

ii) Directly to BRGT warehouse. Simply return the item to us for a replacement, repair or refund.

iii) Collection by or BRGT. We can arrange collection from you free of charge only from the place where delivery was originally made. In all cases, our delivery-note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product as per the stock availability, arrange a repair or refund your money within 30 days.

13. Tolerances and Colour

13a. Industry Standard Tolerances

All of our materials are sold as raw materials. Manufacturing tolerances are expected, and in situation where this information is required prior to your purchase, it is assumed to be buyer’s responsibility.

If you require specific tolerances - please contact the sales office to discuss your requirements.

13b. Colour Reproduction

Reproduction of colour online is as accurate as photographic and electronic processes will allow.

14. Risk and Title to Goods

(i) The Risk in the Goods passes to the Buyer upon delivery. Delivery is deemed to take place once a signature has been received accepting such delivery (or collection where goods have been collected by you or your representative). The title in the Goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer. In the event of the Goods being sold by the Buyer in such a manner as to pass to a third party a valid title to the Goods, whilst any such sums are due as aforesaid, the Buyer shall be trustee for the Company of the proceeds of such sale or to the claim for such proceeds and the Buyer shall place such proceeds in a separate account. Nothing herein shall constitute the Buyer the agent of the Company for the purposes of any such sale.

(ii) In the event of the Goods becoming constituents of, or being converted into, other products whilst sums are due as provided in sub section (i) hereof, the Company shall have the ownership of the title to such other products as if they were the Goods and accordingly sub section (i) hereof shall (so far as appropriate) apply to such other products subject to the Buyer’s right to the surplus of any sum realised by the said Goods over those due to the Company as provided herein.

15. Safe Shopping Guarantee

We have used every effort to ensure that shopping on the Internet with and BRGT is as safe as purchasing by credit or debit card from offline companies. Our secure server software encrypts your personal payment information sent over the Internet. Payments are processed using latest encryption methods. We are fully compliant with the PCI Data Security Standard (PCI-DSS) and our systems are externally monitored to ensure data is secure.

In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organizations or individuals.

16. Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm and/or BRGT or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

17. Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. and/or BRGT owns the copyright in all materials on this site.

18. Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of and/or BRGT or the property of their respective owners and is protected by United Arab Emirates copyright laws. All trademarks that appear on this site are the property of their respective owners.

19. Force Majeure

The Company shall be excused from liability to the Buyer, if performance of the contract is prevented or hindered by any cause whatsoever beyond the Company’s control and in particular without prejudice to the generality of the foregoing Act of God, War, Government Controls, restrictions or prohibitions or any other act of omission whether local or national, fire, flood, sabotage, accident, strike or lock-out and shall not be liable for any loss or damage resulting from any circumstances.

20. Legal Interpretation

The contract is governed by UAE law. The UAE courts shall determine any dispute arising out of or in connection with this contract.

21. Severance

In the event of any part of these conditions being ineffective for any reason, the remainder thereof shall constitute the conditions binding upon the parties.