(i) Returns & Refunds. We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery. Refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment.
(ii) Rejection & Cancellation. The Company reserves the right to charge a cancellation fee upto 50% of the total order value; or, the total value of work in progress relating to that order; whichever is greater, on any order which has been accepted by us and subsequently cancelled by you.
If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product, arrange for a repair or give you a refund of the purchase price. In any incorrectly supplied case, goods should be in complete, unused and good condition. Simply return it to us by one of the following methods:
i) By hired delivery service. You are advised to intimate us by email or telephone, when returning items this way. Reasonable carriage charges shall be reimbursed.
ii) Directly to BRGT warehouse. Simply return the item to us for a replacement, repair or refund.
iii) Collection by www.bluerhine.store or BRGT. We can arrange collection from you free of charge only from the place where delivery was originally made. In all cases, our delivery-note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product as per the stock availability, arrange a repair or refund your money within 30 days.